TERMS & CONDITIONS
Payment Options:Pilot Supply Hub accepts VISA, MasterCard, Discover Card and AMEX, If you are uncomfortable about sending your credit card details over the Internet using our secure payment system, then you can place your order over the phone, by fax, Note: for additional security your credit card details will not be stored on the internet.
Privacy Policy:
Pilot Supply Hub operates a privacy policy in respect of customers and prospective customers personal details. See our Privacy Section.Guarantees:All manufacturers normal guarantees apply. Supply of Goods: We take pride here at Pilot Supply Hub to make sure our customers receive orders within the shipping time frame selected when the customer places the order... In rare circumstances a product may be out of stock, and not entered into our website Inventory system.. if this occurs Pilot Supply Hub will contact the customer and provide Back-order information.. usually this will result in a delay of shipping usually not more Than one week..
Order Acknowledgement: An order placed on the website will be acknowledged as received through an Order Acknowledgement sent to your e-mail address. The order becomes confirmed at the point of dispatch. If there are any problems with your order, then you will be contacted. Quality of Goods/Fitness for Purpose:Pilot Supply Hub makes every effort to ensure that products advertised on the site are of a high quality. In the event that goods received are found not to be of merchantable quality or fit for the purpose described by the manufacturers they may be returned and a replacement (if requested and available) will be sent otherwise we will refund your order in full. All the details, dimensions and usage of the products shown on the web site have been supplied to Pilot Supply Hub by the manufacturers/suppliers.
Returns Procedures and refunds:Returns & Refunds 30 Day Money Back GuaranteeSimple! You are not satisfied with a product, or you just have had a change of mind.. simply return the item to us, with a brief note describing why you are returning your item, and we will refund your order.
Exclusions:1. Opened software, DVDs, of Videos.. We can provide a partial refund on these items but not a full refund, unless the product is Faulty. Loss or damage: If for some reason your package has not arrived in the selected time frame please contact us-very rare occasions packages have been lost or held in transit. If you have received an item that has been damaged please contact us. In both cases We will re-ship to the customer..
Security of Credit Card Payment Options:At the point where you confirm and request the purchase by pressing the send order button you will be transferred to a SSL secure sockets server. Any details that are received by this server will be encrypted by 1028 bit technology before being e-mailed to Pilot Supply Hub You will know when you are sending secure information as the top bar in your browser will read https: the s standing for secure..
