A: We offer a very easy way to shop and purchase on our website.
Simply shop via our product catagory section or use the browse button find what you like or what you are looking for then add the product or products to the shopping cart, once you are ready to checkout simply click the checkout button and you will enter our secure checkout system. Your order will not be finished until you hit the submit button
Q: Can I call to place an order over the phone or Fax in my order?
A:Yes, you can Phone In, E-Mail or Fax your order to us.
It is best to go through the checkout process via our shopping cart first, then under payment methods choose. either Phone-In, Fax, or E-mail as payment method. once we receive and confirm the order you will be e-mailed the invoice with a link to our Secure Payment Gateway Processing Link.
Shipping Questions
Q: When will my order be shipped?
A:Orders are usually shipped within 48 hours or purchase, if fact most orders are shipped out same day.
Q: Do you stock everything you sell?
A:We do try to keep stock of most items that we sell, anything that we do not have in stock we will get if from our fulfillment center next day and be ready to ship to you. Shippments arrive daily from our fulfilment center. (in our state) Our cutoff time is 4:00pm We will also drop ship direct from the manufacturer if needed.
Q: What are the shipping methods offered on your website?
A:We offer USPS, UPS and our two shipping methods. Local customers can also select (Local Pickup) and bypass the shipping cost.
Q: What are the shipping rates?
A: Shipping rates are real time calculated via USPS or UPS based on weight and shipping location-
Note:If you would like to see the shipping cost fast, the best thing to to would be to register on our site then your shipping address will automatically come up when you login. then you can have an instant shipping quote when adding products to your shopping cart. This will make it much easier when shopping around at different sites for the best price on products and shipping.
Q: Does your company ship international?
A:Yes we ship worldwide. We offer USPS 1st class and Priority Mail as well as USPS Express Mail International. We also offer UPS international shipping.
Payment Options
Q:What credit card options do you offer on your website?
A:You can pay for your order with your Visa, MasterCard, Discover, or American Express Card.
Q: Does your store accept Check or Money Orders?
A:We do accept Personal Checks, Business Checks, Money Orders and Cashiers Checks.
All payments via check or money order must be in US bank funds
Note:All order paid via Check or Money order may be delayed from 5-10 day until the funds are verified.
Q:Can I order a product/or products and make payments for the purchase?
A:We do not issure credit to customers, but if requested you can purchase an item from us. and we can put you on a payment plan.. Say you really want that GPS unit or Handheld Radio or ANR Headset, but really cannot afford to purchase all at once.. you can make payments. We would like to not exceed 3 or 4 payments. Once you have paid in full, then we will ship the item to you.
Note:we will not ship until the item is paid in full
Q: Is your site secure?
A: Yes our site is Secure we offer the C.O.M.O.D.O EV-SSL Secure Encription
Jake's Pilot Shop holds a website identity assurance warranty of $1,000,000. This means that you are insured for up to $1,000,000 when relying on the information provided by IdAuthority on this site.
Canceling or Exchanging an order
Q: How to I canel an order?
A: If for some reason you have placed an order then decide you need to cancel the order please contact us ASAP by phone or our e-mail contact page and let us know. Hopefully we find out before the order has been shipped.
Q: How to I go about exchanging an item for another item?
A:
Say you need to exchange apparel for a different size. our maybe you just decide you would like to exchange an item for something else. Just return the item to us and put a note in with the box requesting an exchange. It is best to let us know ahead of time by either calling us or e-mailing so we can expect the exchanged item to arrive and have your alternate ready to ship. We will credit or apply the difference if any in price.
Q: How do I return an item and receive a refund?
A:Please refer to our (Return Polocy) page in the help box. We have a very simple return policy. Refunds will be processed as soon as we receive the returned item. A credit will show up on your account with 3 days of the processed refund.
Sales Tax
Q: Do you charge sales tax?
A:Only for orders placed in Washington State. the Washington State sales tax is 8.1%
Products
Q: How do I find a specific product on your webpage?
A:We offer a very esay way to shop and find what you are looking for.
You can find a product by looking in the product catagory page, if you know what catagory the product would be in. or you can simply enter the product name in our search box and the product you are looking for should come up.
Q: What if I cannot find a specific product I am looking for?
A: Please give us a call us at
1-866-994-5253 or
e-mailus your product request. If a product you are looking for is not located on our website. we will find it for you.
Q:If I find a product for less somewere else can you match or beat the price? A:Please e-mail or give us a call and we will do our best to meet or beat the competition's price. Maybe even add in a freebie gift!
Q:How often do you add new products?
A: We are adding new products to our site weekly. Please check our [New Products] catagory to view the latest products we have to offer. New products are also featured on our home page in the featured products section as well as our news section.. New products are also featured in our monthly newsletter.
Q: Are your products that you sell under warranty?
A: Yes Headsets, GPS units, Handheld Radios and any of the more expensive items that
we sell, come with a standard manufacturers warranty. usually a 1 to 5 year warranty.
Of course any item that you purchase from us comes with a 30 day money back guarantee, and if an items comes defective let us know, and we can either refund or exchange the item. Call us for instructions for Manufacturers Warranty items.. that might need to be shipped back to the Manufacturer for replacement.
Promotions
Q: Does your Pilot Shop offer special Offers, Discount Coupons Codes?
A:Yes we do! you can find special coupon codes for us on the internet site Shopzilla as well as tjoos.com which is listed on our home page. just click on the link. Monthly newsletter subscribers will also received special coupons codes in our monthly newsletter as well as other special promotions.. Such as Free Gift with Purchase of X amount etc.
Q:Does your company offer special rebates?
A: Yes! if a manufacturer offers a special rebate, Example:[$50.00 mail in rebate]
we will honor that rebate. You will see any rebate offers advertised on our home page and over at the right side of home page in the news section. Monthly newsletter subscribers will also see special rebates advertised in the Jake's Pilot Shop monthly newsletter
Note:If you sign up for our Jake's Pilot Shop monthly newsletter. you will receive special exclusive Newsletter Subscriber promotional offers.
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News
Friday, February 19, 2010
Jake's Pilot Shop March News
Zulu ANR by Lightspeed-Now the best selling ANR headset on the market. (We now offer Free Shipping!) - and We offer a 30 day money back guarantee! check it out here
Zulu ANR by Lightspeed-Now the best selling ANR headset on the market. (Free Shipping) - and We offer a 30 day money back guarantee! check it out here
Check out the new Brightline Pilot Bag-watch the video demo and you will be amazed at the quality and functionality of this bag-watch the video and you will be soldBrightLine Bags, Inc., recently named “Top Flight Bag for 2009” by Aviation Consumer (In Stock now)
Magazine, and the new leader in Flight Bag design
New Avionics and now Aircraft quick reference books or cards by Qref (Quick Reference Media) Avionics quick reference book or card for Portable GPS-Avmap, Garmin, Bendix/King, and Lowrance. Panel Mount Avionics quick reference book or card for Bendix/King and Garmin. Glass Cockpit quick reference book for Avydine and Garmin-This is a must have item that will make the learning process much easier. Q-Ref has just introduced a line of Aircraft Checklist. Check out the new lineup of Q-Ref Aircraft checklist Books and Cards Simply the best on the market today. Cessna, Cirrus, Piper and Diamond and more to come..
Jake's Pilot Shop announces "PilotHub.Net" a pilot resource center going live by Spring 2010. This is an online pilot hub to have the JPS Pilot Forum, JPS Pilot Podcast Training Tips section, a place to get the aviation weather in your area. and, also a pilot gear swap market/classified adds section. Aircraft, Parts, Pilot Gear, and more.
